Return and Exchange Policy

At JTMCr8tiveDesigns, we want you to be happy with your purchase. Please review this policy before requesting a return or exchange. 

Returns:

Eligible merchandise may be returned within 30 days of delivery. Items must be unworn, unwashed, unused, free from stains, odors, pet hair, or other signs of wear, and returned with their original tags and packaging.

Starting a Return:

Email sales@JTMCr8TiveDesigns.com with your name, order number, and reason for the return. Please wait for return instructions before sending your item back.

Exchanges:

Contact us within 30 days of delivery to request another size. Exchanges depend on product availability. Because many designs are limited runs, we cannot guarantee a replacement size. If unavailable, we may refund the eligible returned item.

Custom and Personalized Items:

Custom-made, personalized, altered, or specially ordered merchandise cannot be returned or exchanged unless it arrives damaged, defective, or different from what was ordered.  This includes merchandise featuring custom artwork, names, logos, requested modifications, or other customer-approved specifications. 

Final-Sale Items:

Clearance merchandise, gift cards, and products specifically marked “Final Sale” cannot be returned or exchanged.

Damaged, Defective, or Incorrect Items:

Inspect your order when it arrives. Contact us within seven days of delivery if an item is damaged, defective, misprinted, or incorrect.

Reporting a Problem:

Include your order number and clear photos showing the item and problem. If confirmed, we will arrange a replacement or refund at no additional cost to you.

Color Variations:

Minor color differences may result from screen settings, fabric characteristics, and the printing process. These normal variations are not considered defects.

Return Shipping

Customers pay return-shipping costs unless an item was damaged, defective, or sent incorrectly. Original shipping charges are nonrefundable.

Return Tracking:

We strongly recommend using a trackable shipping service. JTMCr8tiveDesigns is not responsible for returns lost or damaged in transit.

Refunds:

We will inspect your return after it arrives. If approved, we will issue the refund to the original payment method, generally within 5–10 business days. Your bank or payment provider may need additional time to post it.

Ineligible Returns:

Items returned worn, washed, damaged, altered, or outside the return period may be denied and sent back to the customer.

Order Changes and Cancellations:

Contact us as soon as possible. We cannot guarantee changes or cancellations after an order enters production, processing, or shipment. Custom and personalized orders cannot be canceled after production begins.

Contact Us:

JTM Cr8tive Designs
Email: sales@JTMCr8tivedesigns.com
Website: jtmcr8tivedesigns.com

Please include your name and order number so we can assist you promptly.